GWM Europe | Warranty and Services

GWM Care

With You Far From Here And Years From Now

Because We Care.

Every day, we move forward with a clear commitment to quality, craftsmanship, and responsibility. We don't stand still, we continuously improve our service, support, and customer experience to meet consistently high standards.
Why? Because we care about the people who choose to drive a GWM.
We care about delivering a reassuring ownership experience. From thoughtful engineering to dependable aftersales support, our care is designed to support you throughout your journey.
This commitment comes as standard with every GWM vehicle.

The standard 7 years / 150,000 kilometers warranty (Whichever comes first)

It's warranted that each GWM vehicle supplied by Great Wall Motor Netherlands Sales B.V., GWM Italia Trade S.R.L., Great Wall Motor España Trade S.L. will be free of defects in materials or manufacturer's workmanship during the warranty period. Any officially appointed GWM dealer will make any repairs, using new or remanufactured parts, to correct defects covered by this warranty. Except as otherwise indicated, this warranty covers your ORA 5 vehicle for 7 years / 150,000 kilometers warranty (whichever comes first), from the registration date of the vehicle or the date the vehicle is first put in use, whichever is earlier.
• Warranty repairs (parts and labor) will be made at no charge. A reasonable time must be allowed after taking the vehicle to the dealer for repairs.
• Eight years / 160,000 kilometers high voltage battery warranty
• The high voltage battery on your GWM is warranted for eight years either/or 160,000 kilometers against manufacturing defects. During the vehicle’s usage, some battery capacity degradation will occur. This is normal and is not considered a manufacturing defect.
* For the specific vehicle warranty period, please refer to the Warrant & Service booklet.
* The supported vehicle models for the above services are as follows: ORA 5.

5 Years Unlimited Mileage Paint Warranty

The paintwork on your GWM vehicle is warranted for five years unlimited mileage against manufacturing defects in the paint material, paint treatment, or corrosion on the panel surfaces. Sheet Metal, paint, and other appearance defects in your vehicle at the time of its delivery to you are covered by this warranty. However, for your protection, if you do find any such defects, advise your GWM dealer immediately since normal deterioration of your vehicle’s appearance due to its use and exposure to the elements is not covered by this warranty.
* The supported vehicle models for the above services are as follows: ORA 5.

12 Years Unlimited Mileage Anti-corrosion Program

Your vehicle has been designed and built to resist corrosion. The warranty for the GWM vehicle under the 12-year anti-corrosion program requires inspections to be carried out at specified 24-months intervals by an authorized GWM dealer. Regular care and maintenance will continue to ensure the effectiveness of the anti-corrosion protection. The recommendations set out below should therefore be followed:
• Clean and polish the vehicle regularly and attend to any chips or scratches in the paintwork.
• Remove any compacted mud and hose the inside of the wheel arches regularly.
• The underside of the vehicle and the wheel arches should be thoroughly cleaned at least once a year, preferably after the winter.
* The supported vehicle models for the above services are as follows: ORA 5.
• Clean and polish the vehicle regularly and attend to any chips or scratches in the paintwork.
• Remove any compacted mud and hose in the inside of the wheel arches regularly.
• The underside of the vehicle and the wheel arches should be thoroughly cleaned at least once a year, preferably after the winter.
* The supported vehicle models for the above services are as follows: ORA 5.

Maintenance

In order for the warranties to be effective, your GMW vehicle must be serviced at intervals of 12 months (WEY) / 24 months (ORA) or 20,000 km (WEY) / 30,000 km (ORA)(whichever comes first) at an authorized GWM dealership. It’s your responsibility to keep the documentation. The Service and Warranty Booklet containing all relevant documents is available for download (link at the end).

Our Promise

As a GWM vehicle owner you can expect a high standard of service from any of the officially appointed GWM dealers located throughout the country, all of whom are listed on the GWM website. Each and every one of them has a fully equipped workshop, staffed by GWM trained technicians committed to provide the high-quality of service to match your car.

Find Out More Assistance

GWM Mobility Assistance provides support for 24 months from the date of delivery or first registration. Each time you complete scheduled maintenance service at an authorized GWM dealer/repairer, as outlined in your Warranty & Service Booklet, your Mobility Assistance will be extended by an additional 12 months free. The Assistance can continue up until the end of your vehicle’s warranty period.
For the specific vehicle model Mobility Assistance period, please refer to the GWM Mobility Assistance Service conditions and Privacy Notice.
Benefits are at the discretion of GWM and are subject to change. Services must be pre-approved and organized through the Assistance policy.
* The supported vehicle models for the above services are as follows: ORA 5.

GWM ORA 5 EV

Service and Warranty Boooklet

Download

GWM ORA 5 ICE

Service and Warranty Boooklet

Download

GWM ORA 5 HEV

Service and Warranty Boooklet

Download

Comprehensive Warranty and reliable service

GWM Europe Website