GWM Europe | Warranty and Services

GWM Care

With you today, tomorrow, and always

Because your peace of mind is what matters most to us

We want every kilometer you travel in your GWM to be a worry-free experience. That's why we never stop improving: our engineering, service, and customer support are constantly evolving to always meet your needs. You drive. We'll take care of the rest.

7-year/150,000 km warranty — standard on your ORA 5

Your ORA 5 comes with one of the most comprehensive warranties on the market: 7 years or 150,000 kilometers (whichever comes first) against any defects in materials or workmanship. Necessary repairs—parts and labor—will be carried out free of charge at any authorized GWM dealership.

And the high-voltage battery? It's covered too: 8 years or 160,000 kilometers so you can enjoy your ORA 5 with complete peace of mind.

Consult your Service and Warranty Manual for all the specific details for your vehicle.

Paint warranty — 5 years, unlimited mileage

To ensure your ORA 5 looks like new for much longer, its paintwork is guaranteed for 5 years with unlimited mileage against any defects in materials or workmanship. This includes defects in bodywork, finishes, and other aesthetic aspects present at the time of delivery.

If you notice anything, please let your GWM dealership know as soon as possible. We're here to fix it.

Corrosion protection — 12 years, unlimited mileage

To get the most out of it, we recommend:
• Wash and polish the car regularly and repair any scratches or chips.
• Clean the inside of the wheel wells with a hose to remove accumulated mud.
• Thoroughly check the undercarriage and wheel wells at least once a year, especially after winter.

Maintenance — the key to keeping your warranty active

To maintain all coverage in force, simply have your ORA 5 serviced every 12 months or 15,000 kilometers (whichever comes first), or every 12 months or 20,000 kilometers (whichever comes first) if your ORA 5 is electric (BEV), strictly following the manufacturer's recommendations. Always keep the documentation from each service: it's your guarantee that everything is in order. You can download your Service and Warranty Manual at this link.

Our Promise

At any official GWM dealership in Spain you will find a team of technicians trained by the brand, with a fully equipped workshop and a single objective: to give you the best possible service.

Roadside assistance — you'll never be alone

With GWM Mobility Assistance, you have roadside assistance for 24 months from the date you take delivery of your vehicle. And every time you have your vehicle serviced following the manufacturer’s guidelines, your GWM Mobility Assistance will be automatically renewed for another 12 months, at no extra cost.

This assistance can remain active throughout your vehicle's warranty period. Because wherever you go, GWM goes with you.

Do you have any questions? Find your nearest official GWM dealership and tell us how we can help you.

GWM ORA 5 EV

Service and Warranty Boooklet

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GWM ORA 5 ICE

Service and Warranty Boooklet

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GWM ORA 5 HEV

Service and Warranty Boooklet

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Comprehensive Warranty and reliable service

GWM Europe Website